Budget Pay is a twelve (12) month budget plan, not a payment plan. All budget accounts start in the Spring.
The purpose of the plan is to allow customers to make regular monthly payments on their account, which builds a credit. By starting the plan in Spring, there should be enough credit accumulated on your account to pay for your upcoming winter deliveries.
To participate in Budget Pay, you must have a zero ($0) balance on your account before your last delivery for the Spring season. We will estimate propane costs for the upcoming season and estimate your propane usage for one year based on your history of propane usage. Budget figures are calculated with the tank being full. Current budget customers continuing the budget plan from one year to the next must have their account reconciled by the end of the next year’s Spring.
For our new budget customers, your budget amount will be based on a print out of your past usage from your prior propane company. After we have one year’s history for you we will recalculate your monthly payment for the upcoming year.
Budget payments are for gas deliveries only. All service, labor and parts are due within normal credit terms of 30 days and will be due in addition to your budget payment.
If you would like to enroll in the budget plan, please contact the office during the last two weeks of April to discuss your budget amount.
Automatic Routing works best for customers who do not want to worry about checking their tanks propane level. Instead, Signature Propane schedules your deliveries for you. We periodically stop by and check your tank’s gauge, when it can take approximately 100 gallons or more we ‘automatically’ top your tank off.
The automatic route delivery schedule is tailored to each household. We will use your history of propane usage to determine how often we come by to check your tank. In the winter it is not uncommon to receive a delivery every four to six weeks. As the weather warms up we come by less often, most households need only one delivery in the summer.
Customers that own their tanks can choose to be on an automatic route, leased accounts are required to be on an automatic route. Benefits of this program are:
- We guarantee you will not run out of propane (a huge relief in the winter months!).
- In the unlikely event you do run out, you will not be charged an off route fee. And the emergency on-call driver will deliver to you any time, day or night. *
- All routed customers receive a .05 cent discount off the daily rate of propane**
If there is a change in your usage, for instance an addition of a gas appliance, (i.e. pool heater, gas fire place, etc.) you MUST notify the office so we can schedule your deliveries efficiently.
* If your account balance is past due and you run out of gas you will need to make delivery arrangements with the office. Also, the on-call driver will not deliver to past due accounts after hours.
** There are occasions when the .05 discount does not apply, such as when we run the Summer Special.
24 Hour Answering Service:
All of our customers have the benefit of our 24 hour answering service. If you call us after hours you will get a live person on the phone. This program comes in handy if you need to schedule a delivery for later in the week, and its 10.00 p.m. Sunday night. Our answering service will forward your message on to us, and we will call you back the next business day to confirm your order or address your concern.
We always have a staff member on 24 hour emergency on-call. In the event of an after-hours propane emergency the answering service will contact the person on-call, and we will call you back immediately.